KUSUMADEWI PURBA, Ratih Puspita; SAILAN, Mirnawati Zalili. Analisis Kualitas Pelayanan di Program Studi Farmasi Poltekkes Kemenkes Pangkalpinang Menggunakan Metode SERVQUAL. JURNAL KESEHATAN POLTEKKES KEMENKES RI PANGKALPINANG, [S. l.], v. 8, n. 1, p. 44–55, 2020. DOI: 10.32922/jkp.v8i1.111. Disponível em: https://jurnal.poltekkespangkalpinang.ac.id/index.php/jkp/article/view/111. Acesso em: 10 sep. 2026.